A third-party service provider's partial outage affected some customer networks accessing the cloud services. Our services were impacted from 12/5/2022, 14:00 CST, to 12/5/2022, 14:55 CST. The estimated partial outage lasted 55 minutes. The SRE team reacted promptly and identified that it was a third-party issue. The issue was resolved while preparing to fail over to another data center.
During the partial outage, some customers were unable to authenticate.
While testing internally, some team members could authenticate, and some did not. Due to the intermittent failures, Beyond Identity investigated and assessed the impact to minimize the recovery impact on the user base.
The SRE team started to prepare for failing over to another data center.
By the time the preparations were complete, the service provider had restored the service.