tag:status.beyondidentity.com,2005:/historyBeyond Identity Status - Incident History2024-03-29T00:22:51-05:00Beyond Identitytag:status.beyondidentity.com,2005:Incident/200421602024-02-21T18:04:28-06:002024-02-21T18:04:28-06:00Data export and event processing experiencing a delay.<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:04</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:18</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.beyondidentity.com,2005:Incident/194528402023-12-15T17:30:11-06:002024-01-16T09:11:14-06:00Degraded Service<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:30</var> CST</small><br><strong>Resolved</strong> - Problem<br />Between the hours of 2:30PM EST to 6:00PM EST on Friday December 15th 2023 a subset of users were unable to connect to app.byndid.com<br /><br />Resolution<br />This issue was reported resolved at approximately 6:30PM EST</p>tag:status.beyondidentity.com,2005:Incident/193411872023-12-04T08:00:43-06:002023-12-05T16:57:28-06:00Users located in the Pune region of India experienced degradation of service<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CST</small><br><strong>Resolved</strong> - Users located in the Pune region of India experienced degradation of service</p>tag:status.beyondidentity.com,2005:Incident/185792912023-09-22T19:20:51-05:002023-09-25T18:59:18-05:00Windows Platform Authenticator unable to login to Microsoft Office products on Windows<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>19:20</var> CDT</small><br><strong>Resolved</strong> - A hotfix for Windows platforms has been released. The 2.88.1 version will fix the issue. Release notes can be found at https://support.beyondidentity.com/hc/en-us/articles/17749590174871-Version-2-88-1-Endpoint-Release-Notes.<br />The postmortem will be published once the engineering team has performed it.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>15:39</var> CDT</small><br><strong>Identified</strong> - The issue has been identified, and a hotfix will be released. We are tracking this issue with bug tracker BIT-1638.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:51</var> CDT</small><br><strong>Investigating</strong> - We have identified an issue with the release 2.88.0 on the Windows platform when signing in to Microsoft Office applications. The web apps work just fine, but the locally installed Office apps have issues signing in with a new user. Our engineering team is investigating.</p>tag:status.beyondidentity.com,2005:Incident/181646192023-08-07T16:06:00-05:002023-08-16T12:09:43-05:00Windows Release 2.84.1 Unable to Launch<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>16:06</var> CDT</small><br><strong>Resolved</strong> - The Windows Platform Authenticator release 2.84.1 was broken. After upgrading to that version, the authenticator was unable to launch.</p>tag:status.beyondidentity.com,2005:Incident/163088262023-03-04T00:20:00-06:002023-03-04T00:20:00-06:00Beyond Identity Database Upgrade<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:20</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:12</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:58</var> CST</small><br><strong>Update</strong> - The database upgrade is progressing slightly slower than anticipated. We are estimating that the upgrade will be completed in the next 15 minutes.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:01</var> CST</small><br><strong>Scheduled</strong> - Beyond Identity will perform a database upgrade on March 3rd, 2023, at 11:00 PM CST (UTC-6) during our regular maintenance window. We expect the upgrade to take up to an hour.<br /><br />During the database upgrade, the following services will work as expected:<br />- Authentication<br />- Policy evaluation and device posture check<br />- Secure DevOps (GIT commit verification)<br />- Data export and other events-related services<br /><br />Impacted services:<br />- Admin Console will not be available<br />- Passkey registration/enrollment and migration<br />- Management APIs will not be available during the upgrade operation<br />- User/group/SCIM create, update, delete, and read operations</p>tag:status.beyondidentity.com,2005:Incident/144364812022-12-05T15:36:42-06:002022-12-07T09:24:52-06:00Authentication issues<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:36</var> CST</small><br><strong>Resolved</strong> - The incident has been resolved. The postmortem will be provided in a timely manner.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:03</var> CST</small><br><strong>Monitoring</strong> - The service has been recovered. The site reliability engineering team will continue to monitor.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> CST</small><br><strong>Identified</strong> - We have identified a third-party service provider-related internet connection issue causing a partial outage. The engineering team is performing activities to recover.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:29</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:26</var> CST</small><br><strong>Investigating</strong> - We have identified issues with authentication. We are investigating the issue.</p>tag:status.beyondidentity.com,2005:Incident/140427312022-11-30T23:10:32-06:002022-11-30T23:10:32-06:00Cloud services 2.70.0 release<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>23:10</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>23:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:03</var> CST</small><br><strong>Scheduled</strong> - We are implementing enhancements to our cloud services. During the 10-minute period there may be intermittent authentication issues.</p>tag:status.beyondidentity.com,2005:Incident/113041712022-09-28T14:57:02-05:002022-09-28T14:57:02-05:00Windows update errors with Downloaded update hash mismatch<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:57</var> CDT</small><br><strong>Resolved</strong> - The issue with the Windows authenticator update has been fixed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:52</var> CDT</small><br><strong>Identified</strong> - We have identified an issue with a Windows authenticator application update. The engineering team is working on the fix. The only impact is that the update will fail with error message "Downloaded update hash mismatch."</p>tag:status.beyondidentity.com,2005:Incident/110208782022-08-30T22:00:03-05:002022-08-30T22:00:03-05:00Admin Console Events Text Search Performance Update<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:12</var> CDT</small><br><strong>Scheduled</strong> - Beyond Identity is upgrading the events text search performance. The search database will be in a degraded state for about 60 minutes. Authentication, enrollment, and migration services will not be impacted. The only impact is the events search page.</p>tag:status.beyondidentity.com,2005:Incident/107108692022-07-28T13:30:32-05:002022-07-28T13:30:33-05:00Incident with service provider<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:51</var> CDT</small><br><strong>Monitoring</strong> - The third-party service provider has recovered, and we have verified that our services are functional again. Our engineering team will continue monitoring the situation.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:34</var> CDT</small><br><strong>Identified</strong> - We are experiencing a third-party service interruption. Their services are being recovered, and we are investigating the impact on our side. We have identified that the Beyond Identity services are working intermittently.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:21</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.beyondidentity.com,2005:Incident/104871202022-07-07T09:13:28-05:002022-07-12T11:31:53-05:00Location specific issues accessing services<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> CDT</small><br><strong>Resolved</strong> - We have verified that the issue is resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>08:55</var> CDT</small><br><strong>Monitoring</strong> - The site reliability engineering team has made an update to the configuration that was causing an issue. We keep monitoring to verify that this is fixing the problem.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>08:47</var> CDT</small><br><strong>Identified</strong> - Our site reliability team is investigating the issue.</p>tag:status.beyondidentity.com,2005:Incident/103709652022-06-21T02:30:00-05:002022-06-22T10:29:54-05:00Third party service interruption<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:30</var> CDT</small><br><strong>Resolved</strong> - The DNS service provider had an outage that impacted our services.</p>tag:status.beyondidentity.com,2005:Incident/101711832022-06-07T17:04:25-05:002022-06-08T11:41:17-05:00Intermittent authentication failures<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>14:06</var> CDT</small><br><strong>Monitoring</strong> - We identified an issue with the authentication service. The issue was fixed within minutes. The engineering team is monitoring the situation.</p>tag:status.beyondidentity.com,2005:Incident/101184332022-05-26T21:30:00-05:002022-05-31T16:23:23-05:00Intermittent DNS resolution issues<p><small>May <var data-var='date'>26</var>, <var data-var='time'>21:30</var> CDT</small><br><strong>Resolved</strong> - A third-party service provider experienced intermittent DNS resolution issues for certain specific endpoints.</p>tag:status.beyondidentity.com,2005:Incident/88059392021-12-10T23:10:30-06:002021-12-10T23:11:28-06:00Infrastructure upgrade<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>23:11</var> CST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>23:10</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>23:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:16</var> CST</small><br><strong>Scheduled</strong> - We are upgrading our infrastructure to improve overall service reliability. This upgrade requires us to make some changes that will cause a short service interruption of approximately 5-10 minutes.</p>tag:status.beyondidentity.com,2005:Incident/82908932021-10-19T04:30:00-05:002021-10-22T13:15:07-05:00Unplanned Configuration Change<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>04:30</var> CDT</small><br><strong>Resolved</strong> - An unplanned configuration change was triggered by an unrelated event that caused an interprocess communication to fail.</p>tag:status.beyondidentity.com,2005:Incident/78933502021-08-31T20:00:00-05:002021-09-01T10:23:53-05:00Intermittent authentication falures<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>Resolved</strong> - After our 3rd party cloud infrastructure partner had recovered from their incident, Beyond Identity migrated its services back to their standard configuration. During this migration, there was an intermittent interruption in the authentication service. The interruption lasted 30 minutes.</p>tag:status.beyondidentity.com,2005:Incident/78856442021-08-31T16:14:13-05:002021-08-31T16:14:13-05:00Cloud Services Experiencing Delays<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:14</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved, and the authentication latency is back at normal latency.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:49</var> CDT</small><br><strong>Monitoring</strong> - We have mitigated the issue, and our services are working normally. We will continue to monitor the situation.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:49</var> CDT</small><br><strong>Identified</strong> - We're experiencing some delays in our cloud services caused by our vendor having issues with their infrastructure. The delays may cause longer than usual authentications or needing to retry authentication.</p>tag:status.beyondidentity.com,2005:Incident/65104342021-03-11T19:20:01-06:002021-03-12T10:55:25-06:00DNS-related partial outage<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:20</var> CST</small><br><strong>Resolved</strong> - The DNS-records have been verified being propagated, and the incident is closed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:50</var> CST</small><br><strong>Monitoring</strong> - The DNS-records have been added to alternate servers fixing the issue. All systems are operational, and our site reliability engineering team continues to monitor the situation.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:32</var> CST</small><br><strong>Identified</strong> - We have identified an issue in our DNS-records. The problem is already fixed; however, the propagation of DNS-records will take some time. A new update will be provided in a timely manner.</p>tag:status.beyondidentity.com,2005:Incident/54193632020-10-22T05:30:00-05:002020-10-27T13:24:30-05:00Authentication service failed to restart<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>05:30</var> CDT</small><br><strong>Resolved</strong> - While performing a routine deployment of a new version to the production, an anomaly occurred, causing the authentication service to fail to start up.</p>tag:status.beyondidentity.com,2005:Incident/53345172020-10-15T14:04:26-05:002020-10-17T16:42:14-05:00Intermittent issues using Admin Portal<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:04</var> CDT</small><br><strong>Resolved</strong> - The incident has been resolved. Preventive actions have been implemented. A permanent fix will be deployed in the next release.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>13:29</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and the engineering team is working towards a stable fix. The Admin Portal is currently functioning normally.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>12:53</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Admin Portal. There are some intermittent login issues.</p>tag:status.beyondidentity.com,2005:Incident/51098632020-09-17T09:00:32-05:002020-09-17T09:00:32-05:00New Release Being Deployed<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:31</var> CDT</small><br><strong>Scheduled</strong> - We are working to release new version of the software into our cloud services. This may cause small disturbance in the cloud services and in the admin portal. The expected time to swap new version in production is less than a minute, typically about 5 seconds. During this time the service may not respond immediately.</p>tag:status.beyondidentity.com,2005:Incident/50129732020-09-03T18:15:30-05:002020-09-03T18:15:30-05:00New Release Being Deployed<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>18:15</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:15</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:08</var> CDT</small><br><strong>Scheduled</strong> - We are working to release new version of the software into our cloud services. This may cause small disturbance in the cloud services and in the admin portal. The expected time to swap new version in production is less than a minute, typically about 5 seconds. During this time the service may not respond immediately.</p>tag:status.beyondidentity.com,2005:Incident/49636552020-08-28T16:45:30-05:002020-08-28T16:45:30-05:00New Release Being Deployed<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>16:45</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>15:46</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>15:42</var> CDT</small><br><strong>Scheduled</strong> - We are working to release new version of the software into our cloud services. This may cause small disturbance in the cloud services and in the admin portal. The expected time to swap new version in production is less than a minute, typically about 5 seconds. During this time the service may not respond immediately.</p>